Get Flat 10% off*
Redeem your First Citizen Reward Point
Create a Wish List
Track your order
Get Flat 10% off*
Redeem your First Citizen Reward Point
Create a Wish List
Track your order
TOLL FREE NO #
8 A.M. to 10 P.M. - 7 days a week
You can visit our How do I shop section accessible from the link at the bottom of any page.
Yes, you need to provide an Indian delivery address. To check whether we deliver to the required pin check our product pages. You can provide a billing address as a non Indian address.
You can either call us on (022) 6648 6648 or Toll Free No. 1-800-209-6648 (9:00 am to 9:00 pm) and speak with our customer service representative or write to us at firstname.lastname@example.org for any queries about shoppersstop.com.
Merchandise Related Queries
Shopperstop.com offers the same quality of merchandise as sold in Shoppers Stop stores, and the prices are also typically the same. However, we are currently not offering the complete range of products available in our store, on our website, though we are continually expanding the range. Most of the categories available in the stores, with few exceptions like suits & jackets, are available online as well.
We sell apparel, accessories (for Men, Women and Kids), fragrance & beauty, home, travel and gifting related products.
We can only deliver products which are featured on the website and available in stock.
All branded products usually have standard sizes, and we provide size information for many brands on our website.
Wash care instructions wherever applicable can be found on the product details page. This is the page from where you added the product to the shopping bag. Alternately, most garments come with wash care labels.
It is possible that you may not find an item you saw in the store, since it could have gone out of stock or it may not be a part of our online range at present.
You can search for the brand through the search box provided on every page. Alternatively, if you want to shop for a particular brand in a category, you can click on the brands listed on the left side of the page under the heading 'Shop by Brand.
You can directly search for the product you are looking for through the search box provided on every page. Alternatively you can navigate through our site map for categories in which you are most likely to find your desired product.
Payment / Tender related Queries
No, currently we do not accept payment through cheque/Demand Draft
No you cannot redeem physical (paper) gift vouchers online
Yes, an amount equal to your total order value will be blocked against your credit / debit card limit, as soon as you complete the transaction. In the unlikely event that we are unable to ship your full order, you shall not be charged for any items which are not delivered to you, or shall receive a full refund for the amount of such undelivered items.
You will need to report the incident to your card issuing bank.
Sorry, as of now we do not offer such facility.
COD payment option is available only for orders of value between Rs.500 and Rs.10,000 It is strictly a cash-only payment method; Gift Vouchers, Demand Drafts, Cheques or Store Credit notes cannot be used for C-o-D orders. Currently, we offer C-o-D option only at select locations. Please check the availability of C-o-D payment option by entering your PIN code at HERE.
Our customer care and logistic partner will be contacting you on the verified mobile number only. Ordered products will be delivered at the provided shipping address only on cash payment. Currently, there is no option of collecting cash from a different person/address
There may be a delay in delivery of COD orders since the courier will need to coordinate with you to deliver the items as per your convenient time.
In case, you wish to cancel your order, you are requested to email us at email@example.com or call us at 022-6648 6648 or 1800-209-6648 (toll free). We'll appreciate your cooperation in this regard.
No, there are no additional charges for using C-o-D option.
We allow clubbing options for Gift card with E-Gift Vouchers with Credit/Debit card or Netbanking ONLY.
If the balance in your gift card is lower than the order value, you can combine your payment with Credit /debit card or with net banking. You cannot combine gift card with Cash on delivery or First citizen points to complete your order.
The amount equivalent to the value of the returned merchandise shall be reversed back in the manner in which the payment was initiated first being Gift Card followed by CC/DC or Netbanking.
No.. You can either select Credit card OR Net banking.
NO.. Clubbing of payment is allowed for Gift card with CC/DC or Netbanking ONLY
All orders below Rs.900/- will attract a shipping fee of Rs.50/- effective 15th Dec 2016.This will be added at the payment page before completing the purchase.
Cancellation / Returns / Refund related Queries
No. However, in some cases where the order quantities are large, we may verify in order to ensure your security, to confirm that you have indeed ordered for these items.
You can change the shipping address before your order is billed and shipped by calling Customer Care on (022) 6648 6648 or Toll Free No. 1-800-209-6648 (9:00 am to 9:00 pm) or by mailing us at firstname.lastname@example.org
We offer a 14 day refund and exchange policy, which is applicable to most products sold on shoppersstop.com. Please refer our returns policy for more details.
No, we offer FREE shipping on returns, which means that any items you wish to return are collected by our courier at our cost, and you do not bear any charges for the same.
Yes, for most products, you can exchange unused items. Some products are excluded from this for hygiene reasons. For details on which products cannot be exchanged or returned, please refer our returns policy.
Most items are returnable in our stores, to check which items cannot be returned in our stores please call our customer care on (022) 6648 6648 or Toll Free No. 1-800-209-6648. You may visit any Shoppers Stop store in India, and return the merchandise in unused, saleable condition, along with the original sale invoice, For Details please refer our returns policy.
Yes, this is possible, you will need to call our Customer Service Representative and register your request. You would be provided a Return request ticket number, which you will need to use in your future correspondence. After we receive your request, we would get in touch with you and explain the process of returning the product through courier. For details, please refer to our returns policy.
You may call Shoppersstop.com customer care on (022) 6129 0400 or Toll Free No. 1-800-419-6648, and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible.
If a product has a manufacturer's warranty/guarantee associated with it, it would be mentioned along with the other product details.
Privacy / Security related Queries
You can unsubscribe from the e-mail list by making the changes in our profile in the My Account section. Alternately, you can click on the unsubscribe option in the e-mail received by you to unsubscribe from that type of e-mail.
Please be assured that we do not receive/ store your complete card details. When you enter the card details you are redirected to the Axis bank (erstwhile UTI Bank) secure payment site. Axis bank exchanges the data provided by you with your card issuing bank through a Secured Socket Layer. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive / store your card details. Please also refer Secure Shopping.
Yes we encrypt all credit / debit card or payment information using 128 bit encryption programs.
Shipping Related Queries
We currently deliver to over 500 cities and towns across India. To check delivery to your locality, check for Pin Codes we deliver to on the product page.
Please refer our Shipping Policy for details.
No we are sorry, but as of now we do not deliver out of India.
Expected time taken to dispatch the shipment is given against each product on the respective product details page. Typically all Mumbai deliveries are completed within 1-2 days post shipment and outside Mumbai deliveries are completed within 2-4 days post shipment. Once we receive your order we make all attempts to deliver within the committed time, however, it might take longer than expected in some far to reach areas, due to poor logistics connectivity.
Our shipping company will leave a message and attempt again. We urge you to plan and coordinate the purchase in a manner that someone is available to accept the shipment at the provided delivery address.
We always strive to ship your entire order at the earliest. In some cases, however, some items may not be ready to ship immediately, and so we may ship a partial order of the items which are ready to ship. The remaining items shall typically be shipped as soon as they become available, but not later than 9 days from your order. If we are unable to ship the item within 9 days from your order, we will automatically cancel the unshipped items and inform you about the same. For more details check order status in the My account section.
No, currently you will have to place multiple orders for multiple addresses.
Yes, you can change your delivery / shipping address, only till such time that we have not billed and shipped your order. You would have to call customer care on (022) 6648 6648 or Toll Free No. 1-800-209-6648 (9:00 am to 9:00 pm) and request for address change.
Please call us at Customer Care to advise us about such exceptions, and we shall try our best to accommodate your instructions.
There is a minimum shipping charge of Rs.50/- levied on an order value less than Rs.900/- effective 15th Dec 2016. For more details please refer our shipping policy. Please note we do not charge additionally for any Octroi amount levied on the delivery and so please do not make any payment to the person delivering your order
You can check your order status on our website www.shoppersstop.com in the My Account section.
All orders usually ship within 3-5 working days after you place the order. However, sometimes orders get delayed due to stock unavailability. For your specific order, click here to check the status.
We only deliver during business hours, Monday to Saturday. For more details please refer to our shipping policy.
If you are not satisfied with your purchase for any reason, and wish to return the item as per our Returns Policy through courier pickup arranged by us, you do not have to pay any courier charges for the return shipment. However any shipping charges levied on the order, will not be refunded.
We take great care to deliver exactly what you ordered. However, sometimes orders may get mixed up. Please contact us within 24 hours of receiving the delivery in case you have been delivered anything other than what you had ordered.
We are continually working on adding to the list of pincodes we deliver to, Please check with us again in some time. Also, please check the PINCODE you have entered. The pin code should not have any spaces.
You can track the shipment status of your order on the courier website for which the URL and Tracking code are emailed to you after your order is shipped.
You have the option to indicate in the shopping bag, by checking the 'gift wrap' box, if you would like any item to be gift wrapped. We do not charge additionally for gift wrapping. However, please note the gift wrapped item will be packaged inside our regular packaging to ensure that it is not tampered with, or damaged in transit.
Sorry, currently we do not offer such facility.
Registration Related Queries
No, you need not register to shop at shoppersstop.com. However, if you register you could avail of the benefits of better service, quicker checkout and a host of special privileges.
No, registration on Shoppersstop.com is absolutely free.
Usually registrations do not expire. However, if your account is in-active for a fairly long period we may suspend it or de-activate it, in which case, you can contact our Customer Service Representative on (022) 6648 6648 or Toll Free No. 1-800-209-6648 (9:00 am to 9:00 pm) to activate the account. They will reactivate your account after verification of some details to confirm your identity.
As a registered member you enjoy following benefits:
Yes, you can cancel your registration at your wish. You will need to contact our Customer Service Representative on (022) 6648 6648 or Toll Free No. 1-800-209-6648 (9:00 am to 9:00 pm) with a request and reason for cancellation and we will do the needful within 15 working days.
We can help you retrieve your password if you go to forgot password page, and enter your email ID registered with us. We will email instructions to reset your password to the email ID provided.
You can change your password in the my account section.
You may write to us at email@example.com with following details (which you provided at the time of sign in:
You can not modify your e-mail address, since your email address is your user Id.
Yes. Your email ID is the same as your username/login ID and is therefore required when you create an account on shoppersstop.com.
First Citizen related Queries
Yes, if you are above 18 years of age, you can join the First Citizen program by paying a nominal fee of Rs.181 + Rs.18.68(service tax). As a First Citizen, you get exclusive offers and benefits apart from loyalty points that can be redeemed to buy merchandise from any of our stores, even online. For more details on the First Citizen program please click here.
Yes you should ideally have only one First Citizen number, that way you earn points faster and upgrade faster. Do remember to enter your First Citizen number on the billing page during checkout in the space provided, so we are able to award the First Citizen points to your account.
Please note: First Citizen Reward points will NOT BE EARNED against purchase made using Cash on Delivery payment mode (For online transactions)
Yes, you will need to provide your membership number at the time of checkout, to ensure you earn points on your purchase.
During End of Season Sale, Golden Glow customers will be eligible for Extra 5% discount on their shopping online at http://www.shoppersstop.com. For eligible customers, 5% extra discount will be reimbursed in the form of cash back/refund within 20 days post completion of End of Season sale.
As a registered member you enjoy following benefits:
You online account id at https://www.shoppersstop.com is different from your First Citizen account. You do not need to be a First Citizen to create a Shoppersstop.com account. However, if you are a First Citizen, you should provide your First Citizen account details at the time of buying online on the billing page during checkout, in order to accrue points online.
As a First Citizen you enjoy similar benefits online as you would in the store. Additionally, we may sometimes have special promotions for First Citizens only, which will be communicated at the appropriate time.
We will need more details to provide you the specific answer, kindly contact us on (022) 6648 6648 or Toll Free No. 1-800-209-6648 (9:00 am to 9:00 pm) and speak with our customer service representative or write to us at ( firstname.lastname@example.org or provide your comments with full details of the transaction and order number on the feedback page. We will revert to you within 3 working days.
To earn points for your online shopping, you will need to provide your First Citizen number on the billing information page at the time of check out. Please note: First Citizen Reward points will NOT BE EARNED against purchase made using Cash on Delivery payment mode (For online transactions)
Yes, please see the First Citizen Points redemption section below
Your membership status is automatically changed based on your buying history and spend with us. You can influence your First Citizen level by shopping more with Shoppers Stop.
You can retrieve your First Citizen number by contacting our First Citizen (loyalty program) team at (022) 6688 7688 between (10:00 am to 5:00 pm)
First Citizen Reward Points Redemptions Queries
If you are a member of First Citizen program and wish to redeem your First Citizen Reward Points, you will need to first link your First Citizen membership with the online account. Steps to request linking:
Fill the First Citizen Online Linking form available at all stores at First Citizen Desk or can be downloaded online from My Account section at Shoppersstop.com
Submit the filled First Citizen Online Linking form at First Citizen Desk in your nearest Shoppers Stop store or courier it to the following address: Phone Numbers: (022) 6648 6648 Toll Free No. 1-800-209-6648 Fax: (022) - 2844 5060 Shoppersstop.com Team First Citizen Desk Shoppers Stop Ltd., Eureka Towers, 9th Floor, B-Wing, Mindspace, Link Road, Malad(W) Mumbai-400064
We will send you a confirmation e-mail on your registered e-mail address after your account is linked.
When you choose to redeem online, your First Citizen reward point redemption will happen in real time.
However, if the reward point balance is insufficient at the time of placing your order, you will be able to club it with credit/debit card/Net Banking, EGV and Gift Card. Under no circumstances will you be charged for more than the total order value. Customers who enroll online for First Citizen Program of Shoppers Stop (fees as applicable) are auto linked for online redemptions and do not have to submit the request again. (Registration with Shopperstop.com does not make you eligible for First Citizen benefits, until you enroll for the First Citizen program)
In case your return / cancellation request is accepted as per our Returns Policy, then the applicable points will be put back into your First Citizen Reward Points Account.