If you are a member of First Citizen program and wish to redeem your First Citizen Reward Points, you will need to first link your First Citizen membership with the online account. Steps to request linking:
Fill the First Citizen Online Linking form available at all stores at First Citizen Desk or can be downloaded online from My Account section at Shoppersstop.com
Submit the filled First Citizen Online Linking form at First Citizen Desk in your nearest Shoppers Stop store or courier it to the following address: Phone Numbers: (022) 6648 6648 Toll Free No. 1-800-209-6648 Fax: (022) - 2844 5060 Shoppersstop.com Team First Citizen Desk Shoppers Stop Ltd., Eureka Towers, 9th Floor, B-Wing, Mindspace, Link Road, Malad(W) Mumbai-400064
We will send you a confirmation e-mail on your registered e-mail address after your account is linked.
When you choose to redeem online, your First Citizen reward point redemption will happen in real time.
However, if the reward point balance is insufficient at the time of placing your order, you will be able to club it with credit/debit card/Net Banking, EGV and Gift Card. Under no circumstances will you be charged for more than the total order value. Customers who enroll online for First Citizen Program of Shoppers Stop (fees as applicable) are auto linked for online redemptions and do not have to submit the request again. (Registration with Shopperstop.com does not make you eligible for First Citizen benefits, until you enroll for the First Citizen program)