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This document is an electronic record in terms of Information Technology Act, 2000 & rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms"). By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.


Welcome to the ("Website" or "") service provided by Shoppers Stop Limited. This website/app/chatbot is owned and operated by Shoppers Stop Limited. ('Shoppers Stop Limited' or 'Shoppers Stop', 'we' or 'us' or 'SSL'). Registered office: Umang Tower, 5th Floor, Mindspace, Off. Link Road, Malad (West), Mumbai, Maharashtra – 400 064. In using the service, of Shoppers Stop Limited you are deemed to have accepted the Terms and Conditions of the agreement listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms till the time you access this website/app/chatbot. If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website/app/chatbot, please or 1-800-4196648.

Terms & Conditions for Express Pick Up from Store

  • If you have changed your mind after making the purchase, simply contact our customer care and they will cancel the order for you.
  • In case, we’re unable to arrange the product after placing the order, we will initiate the refund for you instantly in the original mode of payment.
  • Exchange of the items purchased from Shoppers Stop, shall be allowed within 14 days from the date of delivery, provided the merchandise is in its original and saleable condition with original invoice.
  • Return of any product can be done only after 24 hours of the product being picked up from the store.
  • Product purchased through Express Pick from Store option can be returned or exchanged in stores only. A credit note (valid for 6 months) shall be issued which can be used for a purchase at any Shoppers Stop store.
  • We do not return or exchange Gift Vouchers, Gift Cards, Undergarments, Altered Garments, Furniture, First Citizen Card, Dry Fruits for hygiene and other reasons.

Terms & Conditions For Personal Shopper At Home

  • The Personal Shopper Home Service (“Service”) is provided by Shoppers Stop Limited (SSL) for its customers (Customers) to enable them to shop for merchandise/products (Products) from home or from any other place without personally visiting the SSL stores (stores).
  • This Service is available with prior appointment only. For taking an appointment, the Customer has to call at the dedicated SSL call center number 1800-419-6648. The Customers shall be given the contact details of the SSL’s Personal Shopper (Personal Shopper) who shall get in touch with the Customer.
  • This Service is available Free of Charge for the Customers of SSL.
  • Under this Service, Customer is required to state its requirements and specifications to SSL’s dedicated Personal Shopper regarding the Product it wishes to purchase. Based on the Customers’ requirements, Personal Shopper shall send pictures of the Product to be selected by the Customers. Personal Shopper shall then visit the Customer at the address provided along with the selected Product(s).
  • Customers are under no obligation to purchase any items recommended by the Personal Shopper and should a Customer do so, they do so entirely at their own discretion. SSL’s normal exchange policy will apply to any purchases made hereunder.
  • Customer shall make payment through such mode as instructed by the call center executives at the time of appointment or as may be informed by SSL’s dedicated Personal Shopper.
  • This Service is not available for selected merchandise/Products. Details of the same shall be made available by the call center executives or SSL’s dedicated Personal Shopper.
  • This Service is available only at selected stores of SSL and selected areas which shall be updated by SSL from time to time and the availability of the said Service at any given location shall be confirmed by the call center executives of SSL at the time of appointment.
  • Appointments are subject to the availability of the Personal Shopper and the Product(s).
  • Appointments will be confirmed by the call center executives to the Customers.
  • The Customer availing the Service has to ensure his/ her availability at the given time slot and at the given location failing which, Personal Shoppers will try reaching the Customer. In case they are unable to be contacted, Personal Shoppers shall leave immediately and the appointment shall be deemed to be cancelled.
  • Appointments can be fixed for all days of a week between 11am to 5pm only. Appointments on weekends shall be subject to availability.
  • SSL may restrict the number of people allowed to avail the Services at its discretion.
  • Personal Shoppers are available to give Product advice as part of the Service only.
  • Cancellations by Customers must be notified at least 24 hours in advance. For re-booking, fresh appointment needs to be taken.
  • In case of cancellation by SSL, Personal Shoppers will call and inform the Customer about the same. Incase Personal Shoppers is not able to reach the Customer, they shall send an SMS and inform.
  • SSL reserves the right to reschedule, cancel, terminate or refuse to schedule an appointment for the Service for any reason at its sole discretion, including in events or circumstances beyond its control.
  • Customers’ personal data submitted in connection with the Service will be retained by SSL in order to provide the Service. All such personal data will be processed by SSL in accordance with its privacy policy available at
  • In case of any complaints/suggestions, kindly email it to
  • By using the Services, Customers agree to these terms and conditions.
  • SSL reserves the right to amend these terms and conditions at any time at its sole discretion.
  • Any dispute in relation to the Services shall be governed by Indian Laws having Mumbai Jurisdiction.

Terms & Conditions for Shoppers Stop Coupon's & Discounts

  • The offer is valid only for orders placed on and on Shopping App
  • Bookmyshow offer cannot be redeemed with any other coupon code promotion as no 2 offers can be clubbed
  • To avail this discount, please type the coupon code in the 'Coupon Code' box provided on the shopping bag page during checkout.
  • The Discount will not be applicable on Clinique, Bobbi Brown, Estee Lauder, Mac, Vanca, Stop, Haute Curry, Kashish, Vettorio Fratini, Clovia, Life, Fratini Women, Elliza Donatein, Sanaa, Wrogn, Casio Watches, Titan, Nautica, Rheson, Nebula, Loccitane, Fine Jewellery, Gold Coins, Gift Vouchers/Cards/Topups, E-Gift Voucher, First Citizen membership card.
  • Coupon will not be applicable during End of Season Sale.
  • Coupon codes - FEB2 will have max discount of Rs.800
  • The offer is valid only for successful/approved transactions.
  • No two offers can be available simultaneously.
  • Standard Terms & Conditions apply.
  • The discount offer cannot be combined or exchanged with any other offer provided by
  • The Approval of the order is at the sole discretion of
  • Shoppers Stop Ltd. Reserves the right at any time, without notice, to add/alter/change/ or vary any or all of these terms and conditions or to replace, entire or in part, this offer by another offer, whether similar to this offer or not, or to withdraw it altogether.
  • In the event of non-happening, cancellation or partial happening of the offer for reasons beyond anybody's control or Act of God, neither Shoppers Stop nor their agent, sponsors nor their agent, successors or assigns shall be liable to any of the customers participating in the offer.
  • By participating in the promotional offer, the Customers shall be deemed to have accepted these Terms and Conditions.
  • Any disputes arising out of this offer shall be subject to the exclusive jurisdiction of courts in Mumbai only.
  • We do not return or exchange Gift Vouchers, Fine Jewellery, Gold Jewellery, Gold Coins, Undergarments, Altered Garments, Cosmetics & Perfumes, Sunglasses, First Citizen Card and Watches for hygiene and other reasons.

Terms & Conditions for E-Gift Voucher

  • E-Gift voucher is redeemable for merchandise at website/app/chatbot, Shoppers Stop, Shoppers Stop Airport Stores, HomeStop & Mothercare* (*Operated by Shoppers Stop Limited)within India.
  • Purchase of Mobiles, Mobile Phone Accessories, Cameras, mp3 players, laptops, 22K & 24K Gold Jewelry & Gold Coins of any Jewelry brand is not allowed through this E Gift Voucher.
  • E-Gift Voucher is not redeemable for cash or credit nor can be exchanged for a gift voucher/Gift card.
  • E-Gift Voucher cannot be reloaded.
  • E-Gift Voucher is valid for a period of 1 year from its date of issue.
  • If the E Gift Voucher is lost or stolen, neither will a new E-Gift Voucher will be issued nor will the money be reimbursed in any manner.
  • Shoppers Stop Limited shall not be liable and responsible for any unauthorized and/or fraudulent purchase/s made using this E Gift Voucher. The holder of this E Gift Voucher shall be solely responsible for the safe custody of the E Gift Voucher and the credentials mentioned on it.
  • No duplicate E-Gift Voucher will be issued.
  • E-Gift Voucher is property of Shoppers Stop Limited to whom it should be returned on request.
  • Shoppers Stop reserves the right to amend the terms & conditions at its discretion without prior notice.
  • Dispute/s subject to Mumbai jurisdiction.
  • DVs issued till 22nd Oct. and redeemable till 05th Nov. In offline stores only
  • Ecom DV will be redeemable online only
  • Cash back voucher will be issued "one time" at customer level (e.g. Even if a customer does Multiple trxn of base trx value, cash back will be given for one trxn. Only)
  • Cash back Voucher will be issued to customer by SMS redeemable in the month of Nov’17 on a min trxn size of Rs. 2500 – redeemable in offline stores only
  • Customers/First Citizens shopping online will also be eligible for this scheme

Terms & Conditions for SS Credits

  • Balance in SS Credits can be redeemed for merchandise at website/app/chatbot and the Shoppers Stop mobile applications for shopping.
  • By using SS Credits, you agree to all Terms & Conditions for SS Credits.
  • Balance in SS Credits is not redeemable for cash or credit nor can be exchanged for a e-gift voucher/gift voucher/gift card.
  • Balance in SS Credits must be utilized by indicated expiry date. The expiry date of individual line items under SS Credits cannot be extended under any circumstances.
  • If any one or more of Gift Cards or E-Gift Voucher is loaded into SS Credits, then it cannot be used from outside of SS Credits for transaction involving combination of payment tenders Gift Cards and / or E-Gift Voucher along with SS Credits at website/app/chatbot and the Shoppers Stop mobile applications for shopping.
  • Shoppers Stop Limited shall not be liable and responsible for any unauthorized and/or fraudulent purchase/s made using SS Credits. The holder of SS Credits account shall be solely responsible for the safe custody of the account and the credentials associated with its access and redemption.
  • The order of redemption of individual line items in SS Credits is based on nearest date of expiry. This cannot be changed.
  • Shoppers Stop reserves the right to amend the terms & conditions at its discretion without prior notice.
  • Dispute/s subject to Mumbai jurisdiction.

Terms & Conditions for Ferns N Petals:

  • Shoppers Stop Limited is facilitating advertising, marketing & selling of Ferns N Petals products from Shoppers Stop Limited website/app/chatbot and the Shoppers Stop Limited mobile applications for shopping. All deliveries will be executed by Ferns N Petals.
  • In case of non-availability of ordered Product, Ferns N Petals shall substitute the same with Product of equal or higher value, at the discretion of the customer.  It is also understood that refund claims will be entertained only in cases relating to pre-paid online payments and if customer refuses to accept the substituted product due to non-availability of ordered Product.
  • Any customer query/ complaint/ information relating to substitution of ordered Products shall be received/ sent by Shoppers Stop Limited’s customer care and shall be forwarded to Ferns N Petals, which shall be resolved by Ferns N Petals within one (1) day of receipt of such issues. However, customers shall be informed that no complaints/ queries shall be entertained beyond forty-eight (48) hours from acceptance of delivery of the said Products.
  • Prior to attempting the delivery of the said Products, Ferns N Petals shall, based on details disclosed by Customer, call the customer and based on the availability attempt to delivery not later than twenty-four (24) hours from receipt of purchase order from Shoppers Stop Limited. Ferns N Petals shall only make one attempt for delivery and upon non-availability of customer neither Shoppers Stop Limited nor Ferns N Petals shall be liable for the same and/ or for any refunds or replacements.
  • Delivery of the Products on national holidays and festivals, will be on best efforts basis and the same shall be dependent on region & locality of delivery.
  • Any message to be a part of product shall not exceeds 200 characters.
  • The product specifications (weight, size, color etc.) mentioned with the product photos displayed are only approximate. There may be a variation in the pictures/color and the respective products.
  • Shoppers Stop Limited reserves the right to amend the terms & conditions at its discretion without prior notice.
  • Dispute/s subject to Mumbai jurisdiction.

Orders and Acceptance of Orders

  • When you make an order, you are making an offer to purchase, and such offer is subject to Shoppers Stop Limited acceptance. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify Shoppers Stop Limited acceptance of your order.
  • We may require additional verifications or information before accepting any order. In the event of a purchase, Customer will be required to accurately provide the recipient’s name and shipping address. Customer agree that, if Shoppers Stop Limited / Ferns N Petals cancels all or a part of your order, your sole and exclusive remedy is either that:
    • Shoppers Stop Limited will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or 
    • Shoppers Stop Limited will not charge your credit/debit card or bank account for the cancelled portion of the order.

Substitution Policy

  • Since flower arrangements are hand-made, there may be a slight variation from the picture shown on website/app/chatbot. Occasionally, substitution of flowers is necessary due to temporary and/or regional unavailability issues.
  • Every cake Ferns N Petals offers is handcrafted and since each chef has his/her own way of baking and designing a cake, there might be slight variation in the product in terms of design and shape. Occasionally, substitution of flavors/designs is necessary due to temporary and/or regional unavailability issues.
  • In above cases, Ferns N Petals experienced team will ensure to deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.

Order Modification/Cancellation Policy

  • No Cancelation or modification will be allowed once the order is approved by Ferns N Petals.

Payment Terms

  • You agree to pay the price applicable for the product or service on our website/app/chatbot ( and the Shoppers Stop Limited mobile applications for shopping at the time you submitted your order (Product Price).
  • All payments are non-refundable (except as expressly set forth in the Terms and Conditions).


  • Your consent to receive communications from Shoppers Stop Limited & Ferns N Petals by e-mail, SMS or any other communication made electronically, verbally or physically through post.

Ownership of Rights

All rights, including copyright, in this website/app/chatbot are owned by or licensed to Shoppers Stop Limited. Any use of this website/app/chatbot or its contents, including copying or storing it or them in whole or part, other than for your own personal, non- commercial use is prohibited without the permission of Shoppers Stop Limited. You may not modify, distribute or re-post something on this website/app/chatbot for any purpose.

Accuracy of Content and Invitation to Offer

Shoppers Stop has taken every care in the preparation of the content of this website/app/chatbot, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. All prices are displayed inclusive of VAT. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website/app/chatbot. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Shoppers Stop disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website/app/chatbot. Shoppers Stop shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website/app/chatbot.

All products/services and information displayed on ("Website/app/chatbot" or "") constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. reserves the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by and the balance would continue to be on offer to and reserves the right to accept or reject such balance order. No act or omission of prior to the actual dispatch of the product (s) ordered will constitute acceptance of your offer. If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.

Eligibility to Use

Use of the Website/app/chatbot is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Website/app/chatbot. If your age is below 18 years you are prohibited to use/purchase/contract from/with this website/app/chatbot. Such persons are also prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors are strictly prohibited. reserves the right to terminate your membership and refuse to provide you with access to the website/app/chatbot if discovers that you are under the age of 18 years. The website/app/chatbot is not available to persons whose membership has been suspended or terminated by for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Unless otherwise specified, the materials on this website/app/chatbot are directed solely at those who access this web from India. makes no representation that any products or services referred to in the materials on this web are appropriate for use, or available outside India. Those who choose to access this website/app/chatbot from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. will deliver the products only within in India and will not be liable for any claims relating to any products ordered from outside India. Some Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if receives a order from such states or to be delivered to such states (to see a list please refer our shipping policy) under such circumstances retains the right to accept or reject the order.

Those who choose to access this website/app/chatbot from Indian states which restrict such use are responsible for compliance with local laws if and to the extent local state laws are applicable. will deliver the products only within states having open import policy and will not be liable for any claims relating to any products ordered from restricted states.

Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of you agree to be bound by the Terms and Conditions.

Account and registration obligations

Your Information is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any e-mail feature or a written letter or form mailed or submitted to any of our stores and offices. We will protect your Information in accordance with our Privacy Policy . If you use the Website/app/chatbot, you are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Shoppers Stop shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password or suspect any unauthorised use of your password you should notify us by contacting us immediately through the address provided in the beginning of this agreement. If has reason to believe that there is likely to be a breach of security or misuse of the Website/app/chatbot, we may require you to change your password or we may suspend your account without any liability to does not want to receive confidential, proprietary or trade secret information through this Website/app/chatbot (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to will be deemed non-confidential. By submitting any such information, you are granting an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, and ideas or comments unless we first obtain your permission or otherwise are required by law to do so

You also agree and confirm:

  • To provide true, accurate, current and complete information about yourself as prompted by Shoppers Stop registration form or guest details form (such information being the "Registration Data").
  • To maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with the User Agreement, has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Website/app/chatbot.
  • That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by for redelivery shall be claimed from you and you shall pay such cost.
  • That you will use the services provided by, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Website/app/chatbot and transacting on the Website/app/chatbot.
  • You will provide authentic and true information in all instances where such information is requested of you. reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), has the right in its sole discretion to reject the registration and debar you from using the Services of and or other affiliated website/app/chatbot without prior intimation whatsoever.
  • That you are accessing the services available on this Website/app/chatbot and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Website/app/chatbot
  • That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  • That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale and invitation of offer included in the item's description.

Usage Restrictions

You shall not use the Website/app/chatbot for any of the following purposes:

  • Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
  • Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  • Gaining unauthorised access to other computer systems.
  • Interfering with any other person's use or enjoyment of the Website/app/chatbot.
  • Breaching any applicable laws;
  • Interfering or disrupting networks or website/app/chatbot connected to the Website/app/chatbot.
  • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

First citizen membership program and its members

Members of First Citizen Loyalty Program of Shoppers Stop can accrue reward points for purchases made at within the Terms of Use (Available in all our stores) defined by First Citizen Program. has a detailed account linking process to enable customers to redeem their reward points online. Customers have to fill and submit a separate form to activate this facility and acknowledge that they are solely responsible for risks associated with activating online reward point redemptions and will not hold Shoppers Stop or any of its subsidiaries responsible for any loss arising due to such transactions. For online point redemptions, reserves the right to obtain collateral authorization on members credit / debit card for the full value of the order, even if the member is redeeming sufficient points to meet the order value. Such authorization will be subsequently reversed upon successful capture of the reward points from the members First Citizen Account.

During End of Season Sale, Golden Glow First Citizens get an additional 5%* discount (as First Citizen Reward Points) on nett prices of sale merchandise. For eligible customers, 5% extra discount will be reimbursed in the form of points. 

For orders placed via Cash on Delivery, no points will be earned.

By choosing to link your First Citizen Membership with your account and redeem your reward points online you agree that your credit/debit card will be authorized for the full value of your order, even if you have chosen to pay partly or fully by First Citizen Reward Points redemption. If at the time of shipping your order, the reward point balance which you have chosen to redeem is available, then only the excess amount, if any, shall be charged to your credit/debit card

However, if the reward point balance is insufficient at the time of shipping your order, your credit / debit card shall be charged for the shortfall in reward point balance.

Quantity restrictions reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit / debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. also reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.

Exactness not guaranteed hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user.

Pricing information

While strives to provide accurate product and pricing information, pricing or typographical errors may occur. cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that accepts your order the same shall be debited to your credit / debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit / debit card account.


Reduced price will be inclusive of VAT/CST

In case of mispricing

Despite our best efforts, a small number of the many hundreds of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures. If an item's correct price is lower than our stated price, we charge the lower amount and send you the item. If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation

We strive to provide you with best value. However, sometimes a price online may not match the price in a store in your particular geographic region and store pricing may sometimes differ from online prices. Prices and availability are subject to change without notice.

Cancellation by

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will inform you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit / debit card has been charged, the said amount will be reversed back in your Card Account

We will seek authorization on your Card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured / charged. If however the same is charged to your card / bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. reserves the right to capture / charge your card to the full or partial authorized amount for the concerned order

Cancellation of fraudulent orders

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, reserves the right to cancel pending and future orders without any liability. also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website/app/chatbot and stock unavailability. We may also require additional verifications or information before accepting any order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.

Cancellations by the customer

You may cancel your order or some items in your order before we bill and ship the items. You may also exchange the merchandise or get a refund by returning the merchandise (with the exception of perishables, made to order, or items of personal hygiene such as under garments and cosmetics) in unused, saleable condition in its original packaging along with original tags, for a return or an exchange, within 14 days from the date on which these goods are delivered. For details of how to exercise this right please see our Returns Policy. does not accept returns or exchanges of jewellery, fragrances, cosmetics, sunglasses, innerwear (under garments), swimwear, gift vouchers, First Citizen Membership, mobile phones/ MP3 players, and any made to order or altered merchandise. In case we receive a cancellation notice and the order has not been processed /approved by us, we shall cancel the order and refund the entire amount, if any, charged to your card. However, orders placed for the First Citizen Membership or gift vouchers cannot be canceled or returned. The customer agrees not to dispute the decision made by and accept decision regarding the cancellation.


  • Most items are returnable in our stores, to check which items cannot be returned in our stores please call our customer care on 1-800-4196648. You may visit any Shoppers' Stop store in India, and return the merchandise in unused, saleable condition, along with the original sale invoice.
  • If you return any merchandise purchased on at any Shoppers Stop store, you shall be issued a Shoppers' Stop credit note against receipt of the merchandise, which may be redeemed against any purchases of an equivalent amount from any Shoppers' Stop store within 90 days.
  • Please note that the original Shoppers Stop credit note must be produced while redeeming against any purchases. We shall not be responsible in the event the original credit note is misplaced or destroyed.
  • The Shoppers' Stop credit note can only be used to pay for purchases at Shoppers' Stop stores, and cannot be redeemed against purchases made on
  • The issue of the Shoppers Stop credit note, to the person returning the merchandise, against the returned merchandise shall be sufficient discharge to Shoppers Stop for the return of the merchandise, regardless of whether the payment for the original purchase was made by credit / debit card, e-gift voucher, First Citizen points, or through any other means

Returns / exchange through courier collection

Any refund against a return request made to customer support, and collected by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original sales invoice.

After the merchandise is received by, and subject to verification of the purchase and condition of merchandise we shall process a refund/exchange within 5 working days of receipt of the merchandise.

Refunds of payments charged to the Cardholder's credit / debit card will only be credited back to the Cardholder's credit / debit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder's credit / debit card account as that is managed by the Cardholder's issuing bank.

Due to the introduction of GST, there will not be any online refunds for orders placed on or before 30thJune 2017. Please contact our customer care for further assistance.

Some items can only be returned through courier collection process

Financial details

You agree, understand and confirm that the credit / debit card details or other financial details provided by you for availing of services on will be correct and accurate and you shall not use the credit /debit card or financial facility which is not lawfully owned / obtained by you. You also understand that any financial information submitted by you is directly received by our acquiring bank and not stored by will not be liable for any credit / debit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you. All information collected by us shall be governed as per our Privacy Policy

Fraudulent / Declined transactions and its associated acquiring bank or financial institutions reserve the right to recover the cost of goods, collection charges and lawyers fees from persons using the Website/app/chatbot fraudulently. and its associated acquiring banks or financial institutions reserve the right to initiate legal proceedings against such persons for fraudulent use of the Website/app/chatbot and any other unlawful acts or acts or omissions in breach of these terms and conditions

Electronic Communications

When you visit the Website/app/chatbot or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website/app/chatbot. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


We have made every effort to display the colors of our products that appear on the Website/app/chatbot as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Reviews, feedback, submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to on or by this Website/app/chatbot or otherwise disclosed, submitted or offered in connection with your use of this Website/app/chatbot (collectively, the "Comments") shall be and remain property. Such disclosure, submission or offer of any Comments shall constitute an assignment to of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Website/app/chatbot will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website/app/chatbot will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of 'spam'. does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Website/app/chatbot. You grant the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify and its affiliates for all claims resulting from any Comments you submit. and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

COPYRIGHT & TRADEMARK and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Website/app/chatbot. Access to this Website/app/chatbot does not confer and shall not be considered as conferring upon anyone any license under any of or any third party's intellectual property rights. All rights, including copyright, in this website/app/chatbot are owned by or licensed to Any use of this website/app/chatbot or its contents, including copying or storing it or them in whole or part, other than for your own personal, non- commercial use is prohibited without the permission of You may not modify, distribute or re-post anything on this website/app/chatbot for any purpose.

The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Shoppers Stop Limited. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Website/app/chatbot. Access to this Website/app/chatbot does not authorize anyone to use any name, logo or mark in any manner.

References on this Website/app/chatbot to any names, marks, products or services of third parties or hypertext links to third party website/app/chatbot or information are provided solely as a convenience to you and do not in any way constitute or imply endorsement, sponsorship or recommendation of the third party, information, product or service. is not responsible for the content of any third party website/app/chatbot and does not make any representations regarding the content or accuracy of material on such website/app/chatbot. If you decide to link to any such third party website/app/chatbot, you do so entirely at your own risk.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website/app/chatbot (collectively, the 'Contents') are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website/app/chatbot for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website/app/chatbot or any related software. All software used on this Website/app/chatbot is the property of or its suppliers and protected by Indian and international copyright laws. The Contents and software on this Website/app/chatbot may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website/app/chatbot is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by ,one of its affiliates or by third parties who have licensed their materials to and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website/app/chatbot is the exclusive property of and is also protected by Indian and international copyright laws

Objectionable material

You understand that by using this Website/app/chatbot or any services provided on the Website/app/chatbot, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Website/app/chatbot and any service at your sole risk and that to the fullest extent permitted under applicable law, and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.


You agree to defend, indemnify and hold harmless, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.


This User Agreement is effective unless and until terminated by either you or You may terminate this User Agreement at any time by informing us in writing through Indian postal system by registered post, that you no longer wish to be associated with this website/app/chatbot, provided that you discontinue any further use of this Website/app/chatbot. may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website/app/chatbot. Such termination will be without any liability to Upon any termination of the User Agreement by either you or, you must promptly destroy all materials downloaded or otherwise obtained from this Website/app/chatbot, as well as all copies of such materials, whether made under the User Agreement or otherwise.'s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website/app/chatbot or affect any liability that may have arisen under the User Agreement.

Limitation of liability and disclaimers

The Website/app/chatbot is provided without any warranties or guarantees and in an "As Is" condition. You must bear the risks associated with the use of the Website/app/chatbot.

The Website/app/chatbot provides content from other Internet website/app/chatbot or resources and while tries to ensure that material included on the Website/app/chatbot is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website/app/chatbot.

This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of this User Agreement.

To the fullest extent permitted under applicable law, or its suppliers shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Website/app/chatbot, its services or this User Agreement.

Without prejudice to the generality of the section above, the total liability of to you for all liabilities arising out of this User Agreement be it in tort or contract is limited to the amount charged to you, against the value of the products ordered by you. its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, currentness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Website/app/chatbot or that the operation of the Website/app/chatbot will be error free and/or uninterrupted. Consequently, assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website/app/chatbot; and/or any interruption or errors in the operation of the Website/app/chatbot.

Website/app/chatbot security

You are prohibited from violating or attempting to violate the security of the Website/app/chatbot, including, without limitation,

  • Accessing data not intended for you or logging onto a server or an account which you are not authorized to access;
  • Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
  • Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Website/app/chatbot, overloading, 'flooding,' 'spamming', 'mail bombing' or 'crashing;'
  • Sending unsolicited email, including promotions and/or advertising of products or services; or Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

Violations of system or network security may result in civil or criminal liability. will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Website/app/chatbot or any activity being conducted on this Website/app/chatbot. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Website/app/chatbot other than the search engine and search agents available from on this Website/app/chatbot and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Internet Explorer).

Entire agreement

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and with respect to the website/app/chatbot/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and with respect to the website/app/chatbot/services.'s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

Privacy policy

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and your Information is one of our most important assets. We store and process your Information on computers located in India and abroad that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way please do not use the Website/app/chatbot.

Governing law and jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Mumbai shall have exclusive jurisdiction in any proceedings arising out of this agreement.

Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Shoppers Stop Limited. and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Mumbai. The High Court of judicature at Mumbai alone shall have the jurisdiction and the Laws of India shall apply.

Modification of terms and conditions of service may at any time modify the User Agreement without any prior notification to you. Subsequent to any modification of the User Agreement, we will inform you of the modifications in the User Agreement via e-mail at the address provided by you while registering on You can access the latest version of the User Agreement at any given time on You should regularly review the User Agreement on In the event the modified User Agreement is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified User Agreement.