General Conditions

FIRST CITIZEN refers to the loyalty program of Shoppers Stop Ltd (“SSL, which term shall include its wholly owned subsidiary, Global SS Beauty Brands Ltd., to which the benefit of the First Citizen Program is extended under a permission by SSL) (hereinafter referred to as the First Citizen Program). The First Citizen Program is extended to members enrolled for the program at (i) Shoppers Stop, HomeStop, SSBeauty stores; (ii) SSL operated stores of MAC, CLINIQUE, ESTEE LAUDER, BOBBY BROWN and SMASHBOX; (iii) apps and websites as www.shoppersstop.com and www.ssbeauty.in; and (iv) NARS stores operated by Global SS Beauty Brands Limited (“GSSB”).

By signing up / enrolling for First Citizen Programme, you agree to receive programme / service updates and promotional emails/messages to inform you about new arrivals, special offers, etc. and/or using his/her First Citizen card/membership at the SSL Stores (defined hereinafter) to transact or avail any membership related benefits, the member will be deemed to have understood and accepted the below terms and conditions of the First Citizen Program, including any modifications hereinbelow, that may be stipulated by SSL from time to time. The First Citizen Program terms and conditions are available at the stores of SSL and GSSB and on the SSL’s website/apps; www.shoopersstop.com and www.ssbeauty.in, for easy access. We may also use WhatsApp for these purposes. Use of any information shared over WhatsApp will also be governed by WhatsApp’s privacy policy (https://www.whatsapp.com/legal/updates/privacy-policy/?lang=en)

The First Citizen Program is open to Indian citizens above 18 years of age only. By applying for a First Citizen membership, the customer is deemed to have certified that he/she is above 18 years of age and an Indian Citizen. Shoppers Stop Ltd. or any of its assigns will abide by the consent provided by the customer, till established otherwise. If the age of the member at the time of application and citizenship is found to be incorrect, Shoppers Stop Ltd. reserves the right to refrain from giving the membership of the first Citizen and lapse/remove all First Citizen points and benefits accrued under the said membership.

The First Citizen Card refers to the Tier of membership allocated to the First Citizen Member by SSL basis rules and regulations of the First Citizen Program that are laid out by SSL from time to time.

Primary enrolment is defined as an individual who is the first member in the family to enrol in the First Citizen Program at any point of time since its inception. Family is defined as Parents, Siblings (brothers and sisters), Spouse, Children (18 years of age and above as on date of enrolment).

Enrolment must be in the applicants’ full name and only one Primary enrolment per individual will be accepted. In the event of more than one Shoppers Stop First Citizen card number being assigned to the same individual (duplicate accounts), SSL reserves the right to merge the two accounts without any intimation.

Associate First Citizen membership can be provided only to the following family members - Parents, Siblings (brothers and sisters), Spouse, Children (18 years of age and above as on date of enrolment). As a part of the First Citizen Program, a member is also able to extend membership to 1 friend (BFF) as an associate.

Members belonging to other than the First Connect tier can avail the associate card/membership benefit. The number of Associate Cards per Primary First Citizen is limited to a maximum of 6 against any 1 primary card holder.

Who can be an associate is defined as follows – Spouse (1 associate member), Dependent parents (2 associate member – mother and father), Kids (2 associate members) and a FRIEND (1 associate member as BFF)

If you wish to extend the Associate First Citizen Membership to the family members, the Primary Cardholder must notify the respective Shoppers Stop store manager in advance and shall also provide one valid Government Id proof, such as an Aadhaar Card, PAN Card, or Driving License in order to complete the registration formalities.

If the Primary Cardholder enrolls their family members for the Associate Card benefit in their birthday month, the said family members will be eligible for the benefit from their subsequent birthdays.

An Associate/Primary cardholder can only hold 1 valid membership as a First Citizen. SSL reserves its right to terminate any duplicate memberships found in the system without assigning any reason whatsoever. Duplicate membership may be defined as multiple registrations on the same mobile or email id or duplication by member demographics (i.e same name, dob, address against multiple memberships) First Citizen membership is for individuals only - it is not a corporate card/corporate membership.

First Citizen members will not be entitled to any of the benefits under the First Citizen Program for any transaction of the nature of institutional sales made from SSL Stores (defined hereinafter).

Benefits under the First Citizen membership at SSL is currently extended to stores both online and offline, owned & operated respectively by (i) Shoppers Stop Limited under the name of Shoppers Stop, HomeStop, SSBeauty, www.shoppersstop.com, MAC, Clinique, ESTEE LAUDER, Bobby Brown and Smashbox; and (ii ) GSSB under the name of NARS (collectively referred to as “SSL Stores”). Extensions or withdrawal of First Citizen Program benefits to any or all of these formats/stores is at the discretion of SSL and may be revised without any prior information to members.

Misuse of First Citizen cards or Program benefits may result in termination of Shoppers Stop First Citizen membership or withdrawal of benefits without prior intimation and at the sole discretion of SSL.

The First Citizen membership card is valid for use during the period indicated on it and/or till the validity of First Citizen membership. The person named on the First Citizen Card/membership is the only person who may use/avail the benefits of the card/membership. A First Citizen card is not transferable.

First Citizen membership can be revoked or refused if a First Citizen/customer is involved in any act of fraud, shoplifting, cheating with or without cause and without any notice.

SSL reserves its right to add, alter, amend and revise terms and conditions as well as rules and regulations governing the First Citizen membership including without limitation the terms governing First Citizen Program without prior notice.

By signing up / enrolling for First Citizen registration form / membership form, you agree to our terms and conditions mentioned herein and consent to the processing of your personal data in accordance with the privacy policy as available on our website.

By using his/her First Citizen card and/or quoting his/her First Citizen membership number to SSL, and/or any Program Partners, the First Citizen also consents to information about him/her being supplied to Program Partners with whom SSL has/may have arrangements for the provision of services to First Citizens.

Benefits and offers available through the Program Partners may change or be withdrawn without prior intimation/notice. SSL and/or GSSB (as the case may be), will not be responsible for any liability arising from such situations. SSL and GSSB (as the case may be) will also not be held responsible for any liability arising from use of such offers.

The First Citizen Charter is a manifestation of the First Citizen program benefits and is governed by the First Citizen Program rules and terms & conditions. Nothing mentioned in the First Citizen charter construes an obligation on SSL and/or GSSB (as the case may be) to provide benefits, services or any other fulfilment beyond those detailed in the First Citizen Program and governed by the Shoppers Stop First Citizen Program Terms and Conditions

Save and except as provided herein, SSL and GSSB makes no representation or gives no warranty of any kind whatsoever with respect to these terms and conditions or any benefits or rights or other terms as communicated or offered to customers or members under any other program or offer or any benefit guide by SSL and GSSB. Any such program, rights, or benefits offered under the program or offer as the case may be shall be solely as per the discretion of SSL and GSSB and subject to change from time to time without intimation or assigning any reason whatsoever.

SSL reserves its right to withdraw or modify the terms of the Program and the related benefits as communicated to the First Citizen members or non-members under First Citizen Program or any other program or offer of SSL and the related rights, if any provided thereunder.

Car parking charges will be reimbursed (base fee of regular parking as First Citizen reward points) on purchases at SSL and/ or GSSB (as the case may be), to valid Shoppers Stop First Citizen members only.

Earning Reward Points

Reward Points will be credited only if you present your First Citizen card at the time of payment. No Reward Points can be recorded once the transaction is complete.

Reward Points will be earned on purchase of Gift Vouchers/Gift Card and therefore will not be issued on redemption of Gift Vouchers/Gift Cards.

Reward Points will be earned on the nett value or value of cash actually paid by member in stores or online/app. (Nett purchase means purchases made by Cash or Credit/Debit card, select wallets and net banking for online transactions).

Reward Points cannot be earned through use of First Citizen Reward Points, Credit Note, Gift Voucher/Gift Card, Discounted Values & Discounted Merchandise or any other invalid tender as may be notified by SSL.

Reward Points cannot be earned on purchases made through cheque/demand draft.

Reward Points cannot be earned on purchases made through Cash on Delivery (COD) on www.shoppersstop.com and www.ssbeauty.in.

Reward Points earned are of the same value, irrespective of whether purchase is made by Cash (excluding Cash on Delivery) or Credit/Debit cards in stores or Prepaid mode of payment on www.shoppersstop.com and www.ssbeauty.in. For redemption value of each point please refer to our website/app or visit a store.

SSL reserves the right to change the method of calculation of Reward Points accrual on First Citizen purchases at any point to reflect changing market conditions without any notice.

Reward Points cannot be earned on purchase of certain merchandize that may be notified from time to time. The following purchases from the said stores of SSL will not earn First Citizen points - mobiles and mobile accessories, laptops and laptop accessories, MP3/MP4 players, iPods, pure gold jewellery, gold & platinum coins/bars, Tanishq jewelry, Sleek, Apple products, cameras, Ethos., First Citizen membership, Shopping bags etc.

Redemption of Reward Points

Reward Points can be redeemed only by Primary and/or Associate First Citizen cardholders.

Reward Points and other rewards and privileges are not redeemable for cash. They are not transferable.

The First Citizen membership is valid for a period of 1 years from the date of enrolment/upgrade/renewal as reflected in the SSL system.

First Citizen Reward Points should be redeemed within the validity period of First Citizen membership after which the Reward Points will automatically lapse.

Certain reward points that may be earned or credited to members may have a different validity from the tier reward points and will lapse as per their validity and not membership validity of the member.

Reward Points redemption request should be made for a minimum of 100 Reward Points. You are requested to ensure that you have a minimum of 100 Reward Points, before you make a redemption request.

Once Reward Points are redeemed or lapsed they cannot be reinstated under any circumstances.

Miscellaneous

First Citizen members will be deemed to have confirmed acceptance of all terms and conditions (which are subject to revision by SSL, from time to time) of the Shoppers Stop First Citizen Program by using the First Citizen membership to transact, earn or redeem points at SSL and GSSB. A Customer Care Associate has the right to validate the identity (name, DOB, Address etc) of the member to ascertain/establish the identity of the member as a Shoppers Stop First Citizen.

The First Citizen card/membership, given to all First Citizens, remains the property of SSL, at all times and the same must be returned on request.

All rights to ownership and usage of the card/membership lie with SSL. The First Citizen cards issued are not credit cards, except the co-branded cards.

Free parking is available only for Platinum Aura and First Citizen Black members on the production of a valid parking slip (of the day) to substantiate their request for parking reimbursement (as First Citizen reward points). For Silver Edge and Golden Glow First Citizens, they can get their parking charges reimbursed (as First Citizen reward points) against purchases made on the same day at the SSL Stores where they have paid for the parking.

On the day of enrolment, the Parking reimbursement will not be applicable. Parking will be at owner's risk. Any loss or damage to the vehicle will not be the responsibility of SSL and/or GSSB (As the case may be).

The Other benefits of the program like discount offers, vouchers etc. will be governed by their own set of terms and conditions in conjunction with the terms and conditions of the First Citizen Program.

SSL reserves the right to add, alter, amend and modify, terminate, deactivate or close the First Citizen Program at any point of time without assigning any reason. SSL at its discretion may also decide to close or deactivate or withdraw the First Citizen membership for a period of time or forever.

Employees of SSL and subsidiaries of SSL. and their immediate families are not permitted to apply for First Citizen membership. Immediate family is defined as spouse, dependent parents and dependent children/kids.

SSL reserves the right to refuse First Citizen membership to an applicant without assigning any reason whatsoever.

Any dispute arising will fall under the jurisdiction of courts in Mumbai only.

The email id provided will be used to generate your online SSL a/c for access of benefits on www.shoppersstop.com, www.ssbeauty.in, and the SSL mobile app. A password will be generated and shared on the said id subject to verification. First Citizen membership number can be linked to only one online email id, therefore in case the said email id is already registered with us and is linked to the same or some other account then a new account and password will not be generated. For any queries please write to us at customercare@shoppersstop.com or call us at Toll Free No. 0 79697 27777 (8:00 am to 10:00 pm).

Limitation of Liability.

SSL and/or GSSB and/or Program Partners, jointly or severally, shall not be liable to any First Citizen member or his/her nominee or companion, for any direct, indirect or consequential loss, damage or expense of any kind whatsoever, arising out of or in connection with the program and/or the provision or the refusal to provide any benefits, whether such loss, damage or expense is caused by negligence or otherwise, and whether SSL and/or its Program Partners have any control over the circumstances giving rise to the claim or not.

SSL and/or GSSB (as the case may be) will endeavour to ensure the availability and the quality of services provided by Program Partners but will not be liable for any loss or damage arising from the failure by Program Partners to provide services or for any reason whatsoever.