First Citizen Club
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Who Are We?
Shoppers Stop is home to a multitude of leading international and national luxury, prestige and premium brands for apparel, shoes, watches, bags, beauty, home décor and much more. With 30 years of experience in retail, we aim to bring the best of the best right to your doorstep through our department stores, website and app. We continue to go above and beyond to engage and delight you with our wide assortment of brands and products, personal shoppers, master classes, expert advice, videos, and informative content that makes shopping with us an experience you’ll keep coming back to.
Our Vision
“To be an inspirational and trusted brand, transforming customers'
lives through fashion and delightful shopping experience every time”
We have a team of professional associates who strive endlessly to
provide the best shopping experience to each of our customers. We have
adopted a new philosophy of "Start Something New" to give retail a new
dimension and innovation is our key driver to attain excellence in
customer service.
What Sets Us Apart
Shoppers Stop is home to a multitude of leading international and national luxury, prestige and premium brands for apparel, watches, footwear, makeup, skincare, fragrances, personal care, sunglasses and much more. With 33 years of experience in retail, we aim to bring the best of beauty right to your doorstep through our department stores, website and app. We continue to go above and beyond to engage and delight you with our wide assortment of brands and products, personal shoppers, master classes, expert advice, videos, and informative content that makes shopping with us an experience you’ll keep coming back to.
No.1 Offline Fashion & Beauty Retailer
1000+ Fashion & Beauty Brands
100+ Department & Beauty Stores
47+Cities Across India
300+ Personal Shoppers
40 Million+ Customers Per Year
Our Culture
At Shoppers Stop, we believe in limitless possibilities and have
always set high benchmarks, achieved the impossible and celebrated
our successes. With innovation at our core, we adopted our philosophy
of ‘Start Something New’ in order to give retail a whole new dimension.
We endeavour to Start Something New in performance, in products, customer
service, and in life.
All our employees are designated as Customer Care Associates; this
implies that we are, first and foremost, dedicated to serving our
customers. This not only creates a service oriented mind-set within
our employees but it also reinforces the feeling that we are all
partners working towards a common goal.
Our company anthem, “Hadh Se Aage” is played across our organization,
from our head office and regional offices to stores and distribution
centres, at 10.45 am every morning. This song, composed by Javed
Akhtar and sung by Sonu Nigam, is sung wholeheartedly by all our
employees with the lyrics encouraging and inspiring us to make
meaningful contributions to society.
A day in the life of Shoppers Stop
Our Leadership Team
Mr. B. S. Nagesh
Customer Care Associate, Chairman and
Non-Executive Director
Kavindra Mishra
Customer Care Associate,
Managing Director and CEO
Biju Kassim
Customer Care Associate and
CEO of Beauty
Karunakaran Mohanasundaram
Customer Care Associate and
Chief Financial Officer
Venkatesh Raja
Customer Care Associate and
Chief Human Resource Officer
Sandeep Jabbal
Customer Care Associate and Chief Digital
Transformation & Information Officer
Deepak Yadav
Customer Care Associate and
Chief Business Development Officer
Rajan Sharma
Customer Care Associate and
Head of Private Brands
Arvind Rajagopalan
Customer Care Associate and
Chief Retail Officer
Pradeep Nidamarti
Customer Care Associate and Head
of Data Analytics
our milestones
We have come a long way from our very first store in 1991 to over 89 stores all across the country. Our journey, complete with ups and downs, has been incredible and we will keep growing faster as we collaborate with different brands, develop our own private labels and continue to serve our loyal customers.
1991
The first Shoppers Stop store was launched in Andheri, Mumbai
1994
The First Citizen Loyalty Program was launched
1995
The second store was launched in Bengaluru
1999
We implemented JDA Retail ERP (a global leader in retail ERP packages)
2000
Crossword, India's leading retail book chain was acquired
2003
The 11th, 12th and 13th Shoppers Stop stores opened in Mumbai, Gurgaon & Kolkata
2005
The Shoppers Stop IPO was oversubscribed overall by 17.25 times. HomeStop was launched, and we partnered with Estee Lauder Co. to launch the first M.A.C. store
2007
We won the Gold Shield Award for Excellence in Financial Reporting in the "Manufacturing & Trading Enterprises" category by ICAI
2008
We were awarded the “Emerging Market Retailer of the Year” and Mr. B.S Nagesh was inducted into the World Retail Hall of Fame at the World Retail Congress, Barcelona
2011
Shoppers Stop had 49 stores in 22 cities across India
2012
With 2.5 million members, the First Citizen program became the biggest, most successful loyalty program in our category
2016
We launched the Personal Shopper concept, the first-ever of its kind in the country
2018
The store count stood at 83 stores in 38 cities across India
2019
We launched the first SSBeauty store, solely dedicated to beauty, and the first Jo Malone store in India
2020
We launched our beauty private label brand, Arcelia
2021
With 88 stores across India, Shoppers Stop celebrated its 30th birthday. We launched the Too Faced, Bobbi Brown, Estee Lauder and Clinique brand websites in India
Awards & Recognition
Most Inclusive Workplace award at TRRAIN Retail Awards 2021. Felicitated at the virtual TRRAIN Retails Awards ceremony online
We won the Gold Shield Award for Excellence in Financial Reporting in the "Manufacturing & Trading Enterprises" category by ICAI
Want to be a part of our super creative and highly motivated team?
You can apply here at career.shoppersstop.com