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White Glove Services

Thank you for your interest. Below is the end-to-end process of how conveniently you can shop at the comfort of your home. Keep shopping but stay safe.

  1. Our Personal Shopper sends a message to you on WhatsApp from his/her personal number.
  1. You acknowledge the message and want to know more about the offers/product.
  1. Personal Shopper introduces self and gives you a brief idea of the service and starts the conversation.

  1. Personal Shopper takes you through products basis your choice
                                                                                                                                                                 
  1. Personal Shopper shares the link of latest products and offers via WhatsApp from, say, “Work from home” collection
        
  1. You browse the link and shares the images of the products interested in.
 
  1. Personal Shopper helps you to make online payment by sharing payment link.

You will receive a link from XYZ. Sample SMS that you will receive is given below for your reference.

  1. You make the payment via online link using various options like, Net banking, Credit/Debit Card, Wallets, etc and confirm to the Personal Shopper on WhatsApp
  1. Personal Shopper will ask your delivery address and will confirm with you.
  1. Once the address and payment confirmation is received, the items will be billed in system and invoice will show up on payment page, the physical copy of which will be sent with your package.
  1. A notification will be sent by our Personal Shopper via Whatsapp once the product is billed and handed over to courier. Depending on the pin code, your product will be delivered either on same day or next day.
  1. Once product is delivered, Personal shopper will connect with you via WhatsApp to confirm
  1. We would like to know about the experience, Personal Shopper will send a message on the feedback of the overall experience

 

Wondering how can you securely pay? Or if the products can be altered, returned/exchanged?

Please refer FAQs below:

FAQs

  1. Why are you contacting me from your personal number?
    - Dear Customer, our Personal Shopper team often connects with customers from their personal number. Since most of our customers are aware about these numbers we thought it’s better to communicate through same so that our customers can easily identify.
  1. Why is a brand like Shoppers Stop not using WhatsApp for Business?
    - That’s really a good suggestion, our team is working on the same. We thought to bring in this shopping platform as soon as we can and hence did not let our customers wait till the time we start with WhatsApp business.
  2. I wish to opt out, please do not bother me again
    - Dear Customer, we have sent the request to get your number removed from our database. You shall stop receiving WhatsApp message for this service within next 48 hours.

Keep Shopping on www.shoppersstop.com

  1. Why are you not allowing point/voucher redemption through this mechanism?
    - This service is available online. Voucher redemption requires some manual activities which can be done at stores hence the same is not accepted.

If you have a Gift card you can definitely add it into your ShoppersStop wallet.

  1. Will your courier person deliver the product at my doorstep?
    - If the shipment delivery is not restricted in your area, courier person shall surely deliver at your doorstep
  2. How will your courier person deliver if the entry by then is restricted in case if lockdown is extended?
    - Unfortunately, in this case we won’t be able to deliver and the product will be then delivered once the situation is back to normal
  3. What measures are taken to ensure the courier person is not affected to COVID-19?
    - Our courier partners are daily performing health checks of the employees before they start delivering shipments. All the courier partners are strictly asked to wear safety masks and gloves to avoid spread of COVID-19.
  4. Can we try products before purchasing them?
    - Due to safety concerns surrounding COVID-19, trial of the items is temporarily unavailable however our free alteration service and return/exchange is still available through store visit
  5. What if I want to return or exchange the product?
    - Exchange or return can be done as per our returns policy via store visit
  6. For return/exchange, will the Personal Shopper come at my location or I have to visit the store?
    - You can visit any of nearest Shoppers Stop store with invoice. Personal Shoppers visit at any customer’s place is temporarily restricted until COVID-19 situation returns to normal
  7. Is there any limit for purchase of items under this service? 
    - There is no such limitation at the moment
  8. Will the products be sanitized before trying them?
    - Yes, sanitized products will be sent to you. Also, there is a regular process of sanitization of all the products tried by customers.
  9. My area is under red zone can I still avail this service?
    - Yes, we will be able to deliver the essentials to you through this service. Visit our Home page for the list of essentials.
  10. Can I rescheduled the appointment?
    - Yes, you can. Just ask our Personal Shopper via WhatsApp and it will be rescheduled as per your convenience.
  11. For how long can I avail the service (30min/1hour/1.30)?
    - Maximum of 3 hours
  12. Is there any compulsion to buy product if I avail the service?
    - No, you can simply avail the service and purchase as per your convenience at the available offers and subject to availability of the products
  13. My area pin code is this eg.410506 can I still avail the service.
    -Please share the pincode with our Personal Shopper on WhatsApp and he/she will be able to guide you further
  14. Can I use coupons while making payment?
    - Currently only prepaid payments via credit, debit card, net banking, wallets is allowed as payment modes to avail this service
  15. Which Mode of Payment is available?
    - Currently only prepaid payments via credit, debit card, net banking, wallets is allowed as payment modes to avail this service
  16. Any additional discount/offers available for First Citizens?
    -This is exclusively for our selected First citizens.
  17. I want only female/male Personal Shopper to assist me. Is that possible?
    - Yes, we can surely try
  18. What if I want to buy gold items?
    - Yes, any items available in stock can be purchased via this service
  19. Do you have new stock of apparels to be used during summers?
    - Yes, we have variety of products available with us to be used during summer, ask our Personal Shopper for details
  20. I have returned my watch at store to get it repaired and was unable to visit due to lockdown, will your Personal Shopper help me to get it now?
    - Yes, you can inform our Personal Shopper and he/she would be glad to assist
  21. I want to buy some items with the E-Voucher I have and was told by your time that I can extend the validity since it’s expired once lockdown is over, will your Personal Shopper help me in this?
    - Yes, you can inform our Personal Shopper and he/she would be glad to assist
  22. Do you have fresh stock of fragrances to be used in summers?
    - Yes, we have variety of products available with us to be used during summer, ask our Personal Shopper for details

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