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Shoppers Stop FAQ’s on alteration services at door step

The apparel which you have bought is not correct in the size required and would need some corrections. Shopper stop will take it and do the stitching to ensure it fits in right size as required by you
It will be done by Shoppers stop tailors
Our Field executive will take the measurement
The person coming to you knows the way to take measurement and the tailor who does alteration is an expert hence the chances of failure is minimal
It normally takes about 48 hours to return the cloth after alteration
Our service partner who is an expert in this field authorised for doing this activity from shoppers stop, hence no need to worry
Yes you will get an SMS of the time and date for both pick-up and delivery
No Shoppers Stop believes in excelling in its services, hence it is an extension of service without any extra cost to you
No this is only for the products that you have bought thru Shoppers stop online in the last 3 days that the service is applicable
They will have ID proof and you will also get the message from the company of which they carry the ID proof
The finished garment doesn’t fit you fine? No problem, all you have to do is to call our call centre number and make an alteration appointment. Appointed will be registered and one of our experienced alteration professional would visit you to help you with alteration. Please refer to our alteration policy here
Absolutely not. As a policy we store the customer’s body measurements for 6 months in our database so as to be reused multiple times for different styles and fits. But of course if you want to be re-measured we are always at your service
You can cancel or reschedule the appointment through call centre until previous evening of the appointment. Our alteration professional will call you 2 hours prior appointment to confirm your presence at the designated location. You can cancel or reschedule the appointment at this point also
Yes, as long as the fabric has not entered the alteration centre
Yes, Frequent SMS and Mailers will be shared from our vendors end that will ensure to update status while the Garment enters into every new stage (Garment Picked, Garment reached the alteration centre, Garment alteration complete, Altered Product Out for Delivery, Product Delivered)


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