You may pay for your purchases on Shoppersstop.com using one of the following options: - Valid Credit / debit Cards (VISA or Master)
- Valid Debit cards (VISA or Master) may be used, if your issuing bank permits you to use these online
Presently, redemption of First Citizen points for online purchases is not permitted, though we are working to make this possible shortly. However you can earn First Citizen points for online shopping, if you indicate your First Citizen number on the billing page during checkout.
Shoppers Stop Gift Vouchers, purchased in our stores, or on Shoppersstop.com, or through other channels, cannot be used on Shoppersstop.com. However, we shall shortly be introducing e-Gift Vouchers which shall enable you the same gifting convenience on Shoppersstop.com
Card payments:- - Shoppersstop.com accepts all Visa & Master credit / debit cards and debit cards (if your issuing bank permits / supports use of debit card online)
- Kindly note, to enhance security of your payment data, Shoppersstop.com does not collect your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, you are automatically redirected to the acquiring bank's payment gateway website, where all required transaction details are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your Card Issuer for obtaining an authorization decision. At no time during the purchase process or thereafter, does Shoppers Stop Ltd. has access to, or stores, your complete card account information. For more details on this please refer our Privacy Policy
- For greater security, we have enabled our systems for ‘Verified by VISA’ and ‘Mastercard Secure Code’ facility, applicable to VISA and MASTERCARD respectively. This is an additional security measure necessitating you to enter a password which only you, the card holder, can have access to. Also, Shoppersstop.com does not capture any such passwords and you enter this directly into a bank’s secure system.
- Payment on your card bill will appear in your local currency (as per the norms of your card issuing bank). Your card will be charged in Indian currency as per prevailing rate of exchange and charge policies of your card issuer.
- It is not uncommon for a request for credit / debit card authorization to fail once or twice before the card is finally authorized. This happens due to problems with your card issuing banks servers. You must try again till you get a successful notification.
- At times the bank’s payment servers or your issuing banks payment servers may be down, in which case a message will be posted informing you of the same. Under such circumstances, you can continue shopping and add items to the bag which would then be saved and you can come back later and complete the payment transaction within 24 hours.
- If you are using a card issued by a bank outside India to place your order and if your card is not registered for ‘Verified by Visa’ or ‘Mastercard Secure Code’ facility, you would have to send us a scanned copy of the Front side of the card used to place the order. The scanned copy should be sent to estore@shoppersstop.com. Please make sure that you mention your Order reference number in the subject line of the email.
Other payment options - Loyalty point redemption is currently not permitted online, however, you will be able to earn points on purchases made online and redeem the same in our stores as per our First Citizen policy.
- We will shortly be introducing e-gift vouchers – a unique way of online gifting, which allows the flexibility and convenience of standard gift vouchers for use on Shoppersstop.com only
- We do not accept physical Gift vouchers at Shoppersstop.com (i.e. the ones issued in our stores).
We will soon introduce other payment options, to make online shopping on Shoppersstop.com even more convenient.
Also, for your assistance and faster resolution of your queries, we have created a list of Frequently Asked Questions (FAQs) with our answers to them. You can find those in the FAQs section.
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