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We accept VISA, MASTERCARD & American Express Credit Cards and Debit Cards, Netbanking with over 20 major banks and First Citizen Reward Points Redemptions, in addition to Cash on Delivery option You may pay for your purchases on Shoppersstop.com using one of the following options: - Valid Credit Cards (VISA or Master)
- Valid Debit Cards (VISA or Master) may be used, if your issuing bank permits you to use these online
- Maestro cards issued by most Indian bank
- American Express Credit Cards.
- Net Banking (Banks such as ICICI Bank, HDFC Bank, AXIS Bank, Punjab National Bank etc.)
- Cash on Delivery on orders of value between Rs.1,000 and Rs.10,000 ( on selected products and at selected locations across India). Click here for details
- First Citizen Reward Points - Members of First Citizen Program can link their Shoppersstop.com registered account with their First Citizen account by submitting filled First Citizen Online Linking form at First Citizen Desk in our stores. For more details please visit My Account section. This facility is available only to the registered customers.
Secure Card payments- Shoppersstop.com accepts all Visa & Master credit cards and debit cards and is committed to provide a safe transaction environment by using a secure process for payment handling
- To enhance security of your payment data, all required transaction details (i.e. credit/debit card number, expiration date, CVV etc.) are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your Card Issuing bank for obtaining an authorization decision. At no time during the purchase process or thereafter, does Shoppers Stop Limited. have access to, or stores, your complete card account information. For more details on this please refer our Privacy Policy
- For greater security, we have enabled our systems for ‘Verified by VISA’ and ‘Mastercard Secure Code’ facility, applicable to VISA and MASTERCARD respectively. This is an additional security measure necessitating you to enter a password which only you, the card holder, can have access to. Also, Shoppersstop.com does not capture any such passwords and you enter this directly into a bank’s secure system.
- It is not uncommon for a request for credit / debit card authorization to fail once or twice before the card is finally authorized. This happens due to problems with your card issuing banks servers. You must try again till you get a successful notification.
- At times the bank’s payment servers or your issuing banks payment servers may be down, in which case a message will be posted informing you of the same. Under such circumstances, you can continue shopping and add items to the bag which would then be saved and you can come back later and complete the payment transaction within 24 hours.
- If you are using a card issued by a bank outside India to place your order and if your card is not registered for ‘Verified by Visa’ or ‘Mastercard Secure Code’ facility, you would have to send us a scanned copy of the Front side of the card used to place the order. The scanned copy should be sent to estore@shoppersstop.com . Please mention your Order reference number in the subject line of the email.
- Payment on your card bill will appear in your local currency (as per the norms of your card issuing bank). Your card will be charged in Indian currency as per prevailing rate of exchange and charge policies of your card issuer.
Secure Net Banking Options - You can make a payment through Net Banking directly from your Bank account. It works just like you make payments from your bank account.
- On the Billing Information page choose Net Banking from the payment options and select your preferred bank from the drop down and click on ‘Place Order' button at the bottom
- You will be diverted to your Bank’s login page from where you can login using your Net Banking login id and password and complete the payment. After the payment is successfully completed you will be diverted back to our site where your order confirmation will be generated.
- Banks Active for Net Banking Name
- Axis Bank
- Bank of Baroda Corporate Net Banking
- Bank of Baroda Retail Net Banking
- Corporation Bank
- Deutsche Bank
- Dhanlaxmi Bank
- Federal Bank
- HDFC Bank
- ICICI Bank
- IDBI Bank
- Indian Overseas Bank
- IndusInd Bank
- Jammu & Kashmir Bank
- Karnataka Bank
- Karur Vysya Bank
- Oriental Bank of Commerce
- Punjab National Bank Corporate Net Banking
- Punjab National Bank Retail Net Banking
- SBI ATM-Cum-Debit Card
- South Indian Bank
- State Bank of India
- Syndicate Bank
- The Royal Bank of Scotland N.V.
- Union Bank of India
- YES Bank
- At no point during the transaction, does Shoppers Stop captures or stores your full bank account or Net Banking details. We process the order based on the confirmation received from your bank
- The Net banking facility is provided through India Ideas (Bill Desk Payment Gateway)
Cash on Delivery (C-o-D)
- Cash on Delivery is a convenient mode of payment for purchasing from us, other than Credit/Debit card and Netbanking. If you choose Cash on Delivery mode of payment, you shall have to pay for the order only at the time of the actual delivery, rather than paying in advance.
- COD payment option is available on selected items and at selected delivery locations across India. Click here to check Pin Codes where COD is available
- COD payment option is available on orders of value between Rs.1,000 and Rs.10,000 on selected products and at selected locations across India)
- Certain items like Fine jewellery, products having warranty cards, Gift Vouchers, First Citizen membership purchase etc. cannot be paid for using COD. Items which can be paid for using COD are marked on the product page for the item. Orders containing any items not eligible for COD may be placed using other payment methods
- Please make ONLY Cash Payment at the time of delivery. Gift Vouchers, Demand Drafts, Cheques or Store Credit notes cannot be used for COD orders.
- The consignees mobile phone number shall be required to be entered while placing COD orders
- In case of returns for items purchased using COD, refund shall be made through cheque payable to the consignee only.
First Citizen Reward Point Redemptions
- If you are a member of First Citizen program and wish to redeem your First Citizen Reward Points, you will need to first link your First Citizen membership with the online account. Steps to request linking:
- Fill the First Citizen Online Linking form available at all stores at First Citizen Desk or can be downloaded online from My Account section at Shoppersstop.com
- Submit the filled First Citizen Online Linking form at First Citizen Desk in your nearest Shoppers Stop store or courier it to the following address:
Shoppersstop.com Team
Shoppers Stop Limited.,
Eureka Towers, 9th Floor,
B-Wing, Mind Space,
Link Road, Malad(W)
Mumbai-400064
Phone Numbers:
Tel: (022) 6648 6648
Fax: (022) 2844 5060
- We will send you a confirmation e-mail on your registered e-mail address after your account is linked.
- When you choose to redeem online, your credit/debit card will be authorized for the full value of your order, even if you have chosen to pay partly or fully by First Citizen reward points redemption. If at the time of shipping your order, the reward point balance which you have chosen to redeem is available, then only the excess amount, if any, shall be charged to your credit/debit card.
- However, if the reward point balance is insufficient at the time of shipping your order, your credit / debit card shall be charged for the shortfall in reward point balance.
- Under no circumstances will you be charged for more than the total order value.
- Customers who enroll online for First Citizen Program of Shoppers Stop (fees as applicable) are auto linked for online redemptions and do not have to submit the request again. (Registration with Shopperstop.com does not make you eligible for First Citizen benefits, until you enroll for the First Citizen program)
Other payment options - We will shortly be introducing e-gift vouchers – a unique way of online gifting, which allows the flexibility and convenience of standard gift vouchers for use on Shoppersstop.com only
- We do not accept physical Gift vouchers at Shoppersstop.com (i.e. the ones issued in our stores).
We will soon introduce other payment options, to make online shopping on Shoppersstop.com even more convenient.
Also, for your assistance and faster resolution of your queries, we have created a list of Frequently Asked Questions (FAQs) with our answers to them. You can find those in the FAQs section.
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