Deliveries and Returns

• Shoppersstop.com is committed to ensuring your satisfaction with any merchandise you have ordered from us.
• At Shoppersstop.com we offer an EASY 14-DAY REFUND OR EXCHANGE policy. If you are not entirely satisfied with your purchase, you may exchange or return most items bought from Shoppersstop.com.
• In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 14 days from the date on which these goods are delivered.
• You may return merchandise to us in the following ways:
• Most items are returnable in our stores, to check which items cannot be returned in our stores please call our customer care on (022) 6648 6648. You may visit any Shoppers’ Stop store in India, and return the merchandise in unused condition, along with the original sale invoice, or
  
• You may call Shoppersstop.com customer care on (022) 6648 6648, and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible.
  
• Any returns/exchanges at Shoppers Stop stores, or through courier, must be accompanied by the original sale invoice , which is shipped along with the products. We will not be able to accept returns which are not accompanied by the relevant original sales invoice.
• Before accepting delivery of any merchandise, please ensure, that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care at (022) 6648 6648 or e-mail us at estore@shoppersstop.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
• While we shall make our best efforts to ensure that you are fully satisfied with any merchandise you order from Shoppersstop.com, for hygiene and other reasons we shall be unable to accept returns or exchanges of fragrances, cosmetics, sunglasses, innerwear (under garments), swimwear, gift vouchers, mobile phones/ MP3 players, and any made to order or altered merchandise.
  
• Any First Citizen points which are accumulated at the time of purchase will be reversed if such merchandise, on which points were earned, is returned.
• In the event you return any item which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item, if we are unable to exchange or replace the item. The replacement item will be shipped to you at no additional shipping charge.

Returns/Exchange at Shoppers Stop stores:

• Most items are returnable in our stores, to check which items cannot be returned in our stores please call our customer care on (022) 6648 6648. You may visit any Shoppers Stop store in India, and return the merchandise in unused condition, along with the original sale invoice.
• If you return any merchandise purchased on Shoppersstop.com at any Shoppers Stop store, you shall be issued a Shoppers Stop credit note against receipt of the merchandise, which may be redeemed against any purchases of an equivalent amount from any Shoppers Stop store within 6 months.
• Please note that the original Shoppers Stop credit note must be produced while redeeming against any purchases. We shall not be responsible in the event the original credit note is misplaced or destroyed.
• The Shoppers Stop credit note can only be used to pay for purchases at Shoppers Stop stores, and cannot be redeemed against purchases made on Shoppersstop.com.
  
• The issue of the Shoppers Stop credit note, to the person returning the merchandise, against the returned merchandise shall be sufficient discharge to Shoppers Stop for the return of the merchandise, regardless of whether the payment for the original purchase was made by credit card, e-gift voucher, First Citizen points, or through any other means.
  
• Some items such as jewellery or Crossword merchandise can only be returned through courier collection process.

Returns/Exchange through courier collection:

• If you request a return/exchange through courier collection, at the time of collecting the merchandise, you will be given a courier Airway Bill, which is to be retained for future reference. Please also keep a copy of the sales invoice for future reference, before handing over the return merchandise and original sales invoice to the courier. We will send the original invoice back to you through courier, after processing your return/exchange request.
  
• Exchanges through courier collection shall only be done, for items with exactly the same price as the item being returned. Please indicate clearly the replacement item requested and our Customer Care Associate will check and confirm if the item is available in stock and whether the exchange can be made.
  
• Any refund against a return request made to Shoppersstop.com customer support, and collected by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original sales invoice.
• After the merchandise is received by Shoppersstop.com, and subject to verification of the purchase and condition of merchandise we shall process a refund/exchange within 5 working days of receipt of the merchandise.
  
• Refunds of payments charged to the Cardholder’s credit card will only be credited back to the Cardholder’s credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank.
  
• Some items such as jewellery or Crossword merchandise can only be returned through courier collection process.
  

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