Enhancing your online shopping experience with our customer care Shoppers Stop Customer Care At Shoppers Stop it is our endeavor to provide you with world class service. You can reach us at our customer care number (022) 6648 6648 between 9:00am and 9:00pm all days, or you may email us at estore@shoppersstop.com. We will make all attempts to respond to you within one working day. You may contact our customer care for anything pertaining to shoppersstop.com. Typically customers contact our customer care for: - Password related queries;
- Login related queries;
- My account / profile change queries;
- Payment related queries;
- Merchandise / product related queries;
- Website navigation related queries;
- Pricing, promotion, discount related queries;
- Delivery related queries; or
- Anything that the customer may wish to clarify about shoppersstop.com
To enable us to respond quickly and effectively, in any communication with us, please provide information such as Order Number, invoice number, First Citizen number etc. the more information you provide, the quicker we will be able to respond to your query. Also, for your assistance and faster resolution of your queries, we have created a list of Frequently Asked Questions FAQs with our answers to them. You can find those in the FAQs section
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